Spiral is a trusted partner for Support Coordinators, allied health professionals, carers, and families. We make referrals simple, communication clear, and outcomes our shared goal.
Spiral is a not-for-profit organisation supporting adults with disability on the Sunshine Coast since 1981. Guided by Social Role Valorisation, we create real community belonging and meaningful roles for the people we support.
We work closely with Support Coordinators, allied health professionals, and other providers to deliver coordinated, reliable, and outcomes-focused supports. Our goal is to be the provider you can count on – every time.
Everything we do is designed to make your job easier and your participants’ lives better.
From your first referral to ongoing partnership, here is what sets Spiral apart.
Spiral is a long-standing not-for-profit with over 40 years of experience on the Sunshine Coast. Recognised for reliability, professionalism, and collaboration, we ensure supports are coordinated, transparent, and outcomes-focused. Guided by Social Role Valorisation, we create real community belonging.
We deliver supports that centre the participant's goals, preferences, and unique abilities. Each plan is carefully tailored to the individual - building skills, confidence, and self-determination. We listen carefully, honour individuality, and co-design supports that empower participants.
Spiral provides support across daily living, community participation, life skills, positive behaviour support, and employment. Our programs are flexible to meet individual goals and evolving needs, with creative and recreational activities that foster belonging and confidence.
Our accessible facilities and purpose-built centre support learning, social connection, and community engagement. We work closely with allied health professionals to ensure supports are coordinated, reliable, and solution-focused - giving Support Coordinators confidence in our partnership.
Spiral's skilled team combines professional expertise and lived experience to deliver high-quality, person-centred supports. We are a NDIS registered provider operating across multiple registration groups, always prioritising safety, quality, and positive outcomes.
From first enquiry to ongoing support, here is our commitment to every partner and participant.
01
Every participant has a dedicated Service Coordinator. We respond same day or next business day for general enquiries, address urgent matters within 4 business hours, and agree progress update preferences in advance.
02
Clear referral, onboarding, and service commencement steps every time. Easy Read service agreements are available. We provide weekly invoices with itemised details and early budget alerts so there are no surprises.
03
We work closely with Support Coordinators, allied health, and other providers. We participate in stakeholder meetings, implement allied health strategies, and provide proactive problem-solving for complex schedules.
04
Safeguarding and incident management is aligned with NDIS standards. Spiral is registered under Module 2A for Positive Behaviour Support Plans and restrictive practice. Feedback and escalation channels are clear and participant-friendly.
05
Staff are matched to participants based on needs, preferences, and goals, with meet-and-greet opportunities arranged where possible. Our team brings professional expertise and lived experience to every engagement.
A straightforward process from first contact to supports commencing. Typical onboarding takes up to 2 weeks.
01
Call or email to check current capacity and fit. We aim to respond within 24-48 business hours.
02
Share the referral details from the checklist below so we have everything needed to get supports started smoothly.
03
We review the referral, confirm availability and suitability, and assign a dedicated Service Coordinator.
04
The participant meets proposed staff before supports begin. Feedback is valued and informs final allocation.
05
Service agreement is issued and signed, with schedules, supports, invoicing, and pricing outlined clearly.
06
First day update provided and regular check-ins established from the outset.
Please have the following ready when making your referral:
✓ Participant details
✓ Funding information
Plan management type and relevant budgets
✓ Goals and requested supports
✓ Preferred schedule
Days, times, and locations
✓ Known risks and alerts
Epilepsy plans, emergency medication, mealtime management, behaviour considerations
✓ Key decision maker’s details
If applicable
✓ Helpful attachments
Behaviour Support Plan, allied health notes, other relevant documents
Everything you need to refer a client or learn more about what we offer, download below.
Step-by-step referral process and essential information checklist
Our approach, values, and what sets Spiral apart
Our partnership commitments and standards
Answers to the most common questions from coordinators and families
Spiral is accredited under multiple NDIS registration groups, allowing us to provide supports whether funding is NDIA-managed, plan-managed, or self-managed.
Our broad registration means we can support participants across a wide range of needs, from daily personal activities to community participation and supported employment.
101 Accommodation / Tenancy — Accommodation/Tenancy Assistance
104 Assist Personal Activities High — High Intensity Daily Personal Activities
106 Assist-Life Stage, Transition — Assistance in coordinating or managing life stages, transitions and supports
107 Assist-Personal Activities — Assistance with daily personal activities
108 Assist-Travel / Transport — Assistance with travel/transport arrangements
115 Daily Tasks / Shared Living — Assistance with daily life tasks in a group or shared living arrangement
116 Innov Community Participation — Innovative Community Participation
117 Development-Life Skills — Development of daily living and life skills
125 Participate Community — Participation in community, social and civic activities
133 Spec Support Employ — Specialised Supported Employment
136 Group / Centre Activities — Group and Centre Based Activities
Supports available for NDIA-managed, plan-managed, and self-managed participants.
Whether you’re a Support Coordinator making your first referral, a carer exploring options, or an allied health professional looking for a trusted provider – we’re here to help.
Phone: 07 5476 2711 | Email: spiral@spiralinc.org.au
